In Plan, Dayforce shows your plan and your organization’s specific goals and targets for key performance indicators (KPIs).
Dayforce shows the KPIs for each phase of your plan: the budget, forecast, manager adjust, schedule, actual, and ideal. These phases run from longer-term targets (the budget) to shorter and immediate-term targets (the forecast and manager adjustments), to the day of operation, the schedule’s KPIs, and the location’s actual performance.
| Setting | Description |
|---|---|
| Sales | Your location’s total sales revenue. |
| Average Hourly Rate (AHR) | The average hourly pay rate for your scheduled employees. |
| Total Hours | The sum of the hours that your location’s employees work. |
| Service Hours | The sum of the service hours that your employees work. Your employees are working service hours when they generate revenue for your location or perform some customer-facing task, such as ringing through sales, stocking shelves, decorating cakes, or working on the sales floor. The majority of your labor budget goes toward service hours. |
| Non-Service Hours | The sum of the hours that your location uses on non-service work. This includes management tasks (for example, opening and closing duties, creating schedules, and writing employee reviews), and all of the tasks necessary to run your location that don’t relate to serving customers. |
| Effective SPAH (Sales per Associate Hour) | Sales divided by Total Hours, which represents the amount of sales revenue, on average, that your staff generates per hour. |
| Wage % (Labor cost as a percentage of sales) | Labor Cost divided by Sales, which represents the portion of sales revenue that you spent on your location’s labor to earn it. |
| Labor Cost | Your location’s total labor cost. |