Schedule Problems

Dayforce visually alerts you to shifts with problems in Schedules. To open the Problems panel, click Problems below the toolstrip:

For minimum or maximum coverage violations that aren’t tied to any specific shift (for example, not scheduling an employee to enough shifts or for enough hours, or scheduling too many employees to a specific activity), Dayforce doesn’t show the exception icon on any of the employee’s shifts.

Dayforce marks violations on your schedules based on the configuration of your instance of Dayforce. For example, if your organization requires you to schedule employees for a minimum number of hours per week, Dayforce might mark shifts with violations until you schedule employees for enough shifts.

Types of Problems

Before You Begin: Depending on how Dayforce is configured, some of the issues listed below might not be marked as problems on the schedule.

When you create your location’s schedule, Dayforce compares shifts to your location’s schedule rule policy. During this process, it looks at several factors, including the times and durations of the shifts that you’re adding and the number of shifts assigned to different employees.

Dayforce also considers which employee you’re scheduling, and when. It checks to see if the employee is available to work or if they have any pending or approved time away requests when you’re scheduling them.

Dayforce marks shifts that have a problem. For example, if the shift violates some part of your location’s policy, or it conflicts with the employee’s availability.

Problem types

Problem	Description	Examples
Critical	Mistakes on your location’s schedule that prevent you from saving and posting the schedule.	Scheduling the same employee to work overlapping shifts. Adding a shift with an end time before its start time. Scheduling an employee during an approved time away request.
Error	Mistakes on your location’s schedule that prevent you from posting the schedule. You can save but not post.	Scheduling employees to too many shifts on a single day. Scheduling employees on too many days during one week. Scheduling employees for too many night shifts during one week. Scheduling employees to too many consecutive night shifts.
Warning	Situations on your schedule you should acknowledge. You can edit the shift to remove the warning or leave it in your location’s schedule. You can save and post schedules with warnings.	Scheduling employees when they’re unavailable. Scheduling multiple shifts for the same employee too close together. Scheduling employees for too long on a single day or the entire week. Not scheduling employees for long enough on a single day or the entire week. Not scheduling employees on enough days during one week.
Informational	There is some situation that Dayforce is drawing your attention to.	Shifts scheduled during the same time as an employee’s pending time away request. If you reject the request, there is no problem with the shift. However, if you accept the request, the employee will be unavailable and this shift would have a critical problem.