A helpful piece of information that Dayforce shows in the Schedules Bar View is the coverage score. A schedule’s coverage score is a percentage value that represents how close your schedule matches the schedule requirements for a day.
A 100% score means that your schedule matches the staffing requirements at each point in the day. Dayforce detracts from this score any time that you’re under- or overstaffed.
Dayforce also shows the number of hours demanded each day and by how many hours the location, or zone, is under- or overstaffed.
The coverage score changes as you hover the cursor over shifts scheduled for different zones.
In the screenshot above, customer service is overstaffed early in the day and understaffed later on. It has a 72.8% coverage score. The number of planned hours is 106.5, and the zone is understaffed by 39.75 hours overall.
When you hover the cursor over a shift scheduled in a different zone, Dayforce graphs the coverage for that zone.
In the screenshot above, the bakery doesn’t use a labor curve, so Dayforce graphs its staffing levels in purple. The zone is understaffed by 9 hours, and has a 76.2% coverage score.
Note: Your coverage score decreases, proportionally, as you overstaff a zone that doesn’t use a labor curve. A zone overstaffed by 10% will have a 90% coverage score.
When the cursor isn’t over an existing shift, Dayforce combines your coverage for all of your location’s zones and graphs your location’s overall coverage.
In the screenshot above, the location has zones that do and don’t use a labor curve. Dayforce adds the staffing levels of all the zones that don’t use a labor curve and graphs this level in purple. Then, it adds the staffing levels of all the zones that do use a labor curve, and graphs these levels on top, color coding the times these zones are under- or overstaffed.
Dayforce treats unfilled shifts the same as shifts with an assigned employee. This means that Dayforce includes hours for unfilled shifts in the amount of scheduled time for the day. This impacts your location’s coverage score for the day and whether you are under- or overstaffed.