See the following questions which are frequently asked about the Dayforce mobile Apps.
My company doesn’t use Dayforce, can I still use this app for myself?
The Dayforce mobile app is only available to Dayforce customers. Additionally, the necessary mobile features must also be enabled in the main application before employees can use the mobile app. For more information, contact your administrator.
What information is stored on my phone?
The app stores certain user preferences, such as the filters you apply in features like Time Off List, Attendance, and Employees. Your Company ID and user name are also retained, but your password is not stored on your device by default.
However, there is an exception for Apple devices capable of supporting Touch ID or Face ID. If you elect to use TouchID or Face ID, your password is encrypted and stored on your device. See the privacy policy for complete details. For more information about Touch ID security on iPhone and iPad, visit: About Touch ID. For Face ID visit: About Face ID.
A similar exception exists for Android devices that support Nexus Imprint, are running Android 6.0 (Marshmallow) or higher, and comply with strict security standards. If you choose to store your password or elect to log in with your fingerprint, your password is encrypted and stored on your device.
For more information about Nexus Imprint and fingerprint security, visit: Understand fingerprint security.
What is my company ID?
Company IDs are unique to each organization, and are used to identify which organization you work for. They differ from your employee number and user name in that they are specific to your organization, rather than to each individual user.
How do I reset my password?
If you are not logged in to the app, reset your password by tapping Forgot Password on the log in screen. If you are logged into the app, tap the Reset Password button or menu item in the My Profile feature.
If the app does not display Reset Password, you have not been granted access to reset your password. Contact your manager to reset your password for you.
What is a verified email address?
When you add an email address to your employee record in the main application, the application automatically sends an email to that address. Once you have clicked the verification link in that email, your email address is considered verified.
Verification URLs expire after 24 hours. If you need a new URL, contact your manager or system administrator to re-verify your email address.
Why doesn’t the mobile app have all the features of the web version?
The mobile application is designed to run on small, hand-held smartphones. As a result, the smaller screen space restricts what can be displayed.
Why isn’t a particular feature available on the phone?
There could be two possible reasons for this. First, not all features are available for the mobile application (see above). Secondly, administrators can enable or disable features on the mobile app as necessary. For more information about which features have been enabled for your organization, contact your manager or system administrator.
Are there differences between the iOS and Android versions?
Both platforms have the same features. While there are differences in the look and feel of some features, the functionality remains the same.
I want my time to be displayed in the 24 hour clock, not the 12 hour clock.
Time formats are configured by your administrator in the System Administrator > User feature of the main application. Once configured, both the main application and mobile app will display times using the standard 24-hour clock.
Who I should contact in my company for support?
You need to ask your manager or system administrator for this information.
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