Troubleshooting for Resume Upload

This section covers the following trouble shoot issues:

Candidates Cannot Upload a Resume to their Job Application

Ensure that the Candidate role is selected under the Roles section for the Resume document type in the Document Types tab of Documents > Admin. Moreover, ensure that the Read checkbox is selected.

Recruiting Users Cannot Download a Candidate's Resume in Recruiting or Upload a Resume

If you try to download a resume, the following screen might appear:

Internal server error message with a log key for tech support.

Moreover, when you add a new candidate in the Talent Community tab of Recruiting, the New Candidate control might not display a section for uploading a resume.

To resolve this issue, verify that your role is selected under the Roles section for the Resume document type in the Document Types tab of Documents > Admin. Moreover, ensure that the Read checkbox is selected.

Cut & Paste Option Is Resulting in an Error

If users add a resume using the Cut & Paste option in the Resume Upload section of the job application, it's possible for the system to display an error message on the bottom right of the screen, and to prevent them from continuing.

If this is the case, verify that the HTML file type is selected in the File Type field for the Resume document type in Documents > Admin > Document Types.

The HTML file type is required because, when users use the cut & paste option, the resume is uploaded to the system as an HTML file. If the HTML file type isn’t selected for the Resume document type, then it isn’t possible to use the cut & paste option.

Uploaded Resumes Are Not Displayed in Candidate Profiles

If an uploaded resume isn’t displayed in the Resume tab of a candidate's profile, ensure that the required document type (for example, SVG) is selected in the File Type field for the Resume document type in Documents > Admin > Document Types.