Troubleshooting for Offer Letter Management

This section covers the following issues:

Offer Button Is Not Displayed

If the Offer button isn’t displayed in the Candidates tab of Recruiting > Job Requisition, verify that the user role has access to the Offer Letter role feature under Recruiting > Recruiting > Actions in the Features tab of System Admin > Roles. The application displays a separate Offer Letter role feature for each workflow that is available for offer letters.

To access the mass offer letter action in a menu below this button, the role also needs access to Recruiting > Recruiting > Actions > Offer Letter > Send Mass Offer.

Candidates Are Unable to Download Offer Documents

Ensure that the Candidate role is selected under the Roles section for the Candidate Offer document type in the Document Types tab of Documents > Admin. Moreover, ensure that the Candidate role is assigned the Read permission:

Recruiters Are Unable to Attach Offer Documents

Ensure that the user's role is selected under the Roles section for the Candidate Offer document type in the Document Types tab of Documents > Admin. Moreover, ensure that their role is assigned the Read permission.

Add Company Logo Drop-down List Is Not Displayed

The system only displays the Add Company Logo drop-down list in the Create/Edit Offer form if administrators upload a Recruiting logo to the system. See Configure Logos in Offer Letters.

Select Workflow Drop-down List Is Empty

The system might not display any options in the Select Workflow drop-down list of the Create/Edit Offer form.

In this case, verify that the user's role is assigned at least one role privilege with the Offer Letter form in Workflow Administration > Role Privileges.

See Assign Workflows to the Offer Letter Form.

Error When Submitting the Create/Edit Offer Form

The system might display an error message when you click Submit Offer Letter in the Create/Edit Offer form. In this case, verify that the workflow selected in the Select Workflow drop-down list of the form isn’t end dated in Workflow Administration > Workflow Designer.

Rejection Reason Drop-down List Is Empty

The Change Status of Offer control might be empty, which prevents recruiters from rejecting or rescinding the offer.

If this is the case, it means that no rejection reasons are configured in Recruiting Setup > Decline and Offer Rejection Reason. See Configure Candidate Decline and Offer Rejection Reasons.

Candidate Status Is Remaining in Offer Pending Approval

This can occur as a result of misconfiguration of the offer letter workflow. In this case Dayforce doesn't allow you to send another offer for that specific job application.

Key reasons for why this can occur are as follows:

The workflow ended with responses other than Accept or Reject.
An Observing Class Notification node wasn't used in the workflow.
The Accept or Reject response didn't pass through the Observing Class Notification node.
The Letter or Offer Approval option wasn't selected from the Observer class Type drop-down list in the Node Properties panel of the Observing Class Notification nodes used in the workflow.

Note: See Offer Letter Workflows.

Duplicate Offer Letter Forms Appear Under the Offer Letter Role Feature

After you assign a workflow to the offer letter form, each Offer Letter form shows up under the Recruiting > Actions > Offer Letter role feature in the Features tab of System Admin > Roles:

Three offer letters under Recruiting > Actions > Offer Letter.

Currently, the role features display Offer Letter for each workflow, and you won't be able to distinguish between different workflows. This is because each workflow is assigned to the same form. Therefore, you should configure access to specific workflows in Workflow Administration > Role Privileges, where you can see the name of each workflow.