Troubleshooting for Job Posting Management

Recruiting Guide

Version
R2025.2.1
ft:lastEdition
2025-12-01
Troubleshooting for Job Posting Management

This section covers the following potential issues:

No Locations Are Displayed in the External Job Posting Wizard

The Location drop-down list of the external posting wizard uses locations from your organization, which are configured in the org unit's Address tab of Org Setup > Organization. You must ensure that the following fields of the address tab are defined for each location that you want to appear in the job posting wizard:

  • Address (at least the first line)
  • Zip/Postal Code
  • Country Code
  • State/Province
  • City

Google Map Not Showing in a Posting

If the address information entered for the location in the org unit's Address tab of Org Setup > Organization either returns no mapping results or more than one result, the location won't be displayed on the map in the posting.

Dayforce saves Google Maps locations for 20 days. If a job posting uses a location with missing or multiple mapping results, the map won't display in the posting until after the 20-day timeframe, even if you update the address in Org Setup > Organization. To display the map, you need to repost the job after the address has been updated.

To prevent incorrect or multiple mapping results, ensure that the Address fields (that is, address lines one and two, depicted above) follow the format used by the national postal service of the country concerned. For additional guidelines, see the "How should I format my geocoder queries to maximize the number of successful requests?" question on the Google Maps FAQ page.

To easily verify that the address meets Google's guidelines, test it in Google Maps before using it in a posting. Specifically, type the address information in the Google Maps search field until only one distinct result is returned in the auto suggest drop-down list:

Google Maps search field showing one result.

Clicking a Hyperlink on the Posting Is Causing an Error Page

When recruiters add a hyperlink to a job posting (in the posting wizard of Recruiting > Job Requisitions > Postings), the URL must contain an internet protocol (for example, "http://") to be directed appropriately. Otherwise, when candidates click the link in the external careers site or Careers, they will be directed to a 500 Internal Server Error page.

Correct URL configuration, containing "http://":

Link with correct http:// URL configuration.

Incorrect URL configuration, not containing "http://":

Link with incorrect URL configuration.