Troubleshooting for Client Career Site

This section covers the following troubleshoot issues:

LinkedIn Is Not Loading in the Internet Explorer Browser

If the domain used for accessing the Dayforce application is listed as a trusted site in the Internet Options control of Internet Explorer, but linkedin.com isn’t, this service won't be available with Recruiting on Internet Explorer. This means that candidates can't apply for jobs using LinkedIn on Internet Explorer.

This issue doesn't affect the Firefox and Chrome browsers where the same trusted site settings exist.

The solution is to either add LinkedIn as a trusted site or remove the Dayforce domain from the list of trusted sites.

Can't Apply with LinkedIn on an iOS Device

The Apply with LinkedIn option isn’t currently available on iOS mobile devices (for example, iPhone, iPad). Until this feature is supported, candidates can continue to use the other available application methods.

Apply with LinkedIn Option Is Not Displayed in Job Applications

As of January 1, 2019, the Apply with LinkedIn application method will no longer be displayed to candidates by default. If you want to continue using this functionality, an administrator must enable and configure the integration in Recruiting Setup.

See Configure the LinkedIn Integration Client Property.

Permissions Issue While Configuring LinkedIn Integration in Recruiting Setup

Configuring the LinkedIn Integration client property in Recruiting Setup > Client Properties requires a LinkedIn Recruiter or Job Slot account. If your browser is already signed into a LinkedIn account that doesn't have Recruiter or Job Slot access, Dayforce displays an error message indicating that you don’t have enough permission to access the LinkedIn integration page. To fix this issue, you should sign out of the account without access, and continue the integration using a LinkedIn Recruiter or Job Slot account.

See Configure the LinkedIn Integration Client Property.

Internal Candidates Can't Apply for Jobs on External Client Career Sites

Internal candidates should apply for jobs from the internal client career site rather than an external client career site. The internal client career site is accessed from the Careers feature in Dayforce.

Indeed removed me from their site. What did I do?

If you are using Indeed Apply, note that Indeed's job posting guidelines do not allow job applications that embed questionnaires or assessments. See Configure Integration with Indeed.

How do I boost the number of candidate applications?

Here are some tips you can use to boost the number of candidate applications to your jobs:

Enable Indeed, including Indeed Apply so that candidates can easily apply using their Indeed profile.
Ensure your company name is correct in the client property Company Name for Job Feeds in Recruiting Setup > Client Properties. If this isn’t set, the job board won't identify you. Also, ensure that the name is unique so that it isn’t confused with other employers.
Avoid excessive questionnaires and assessments when candidates apply. The more steps in the application process, the more likely candidates will be to abandon it. Also, note that Indeed's job posting guidelines do not allow job applications that embed questionnaires or assessments.
Never ask for personal information such as SSN or date of birth. If you ask for this information, job boards might not post the job and it can reduce your numbers.
Publicize your jobs consistently in Indeed and in other boards such as CareerBuilder, LinkedIn, ZipRecruiter, and so on.
Ensure your career site is visible and easily accessible from your company web site.