Administrators can configure the offer process so that internal and external candidates must provide a rejection reason when they decide to electronically reject an offer.
Candidate Experience
When rejection reasons are configured and candidates click Reject in the offer letter, the system automatically displays the Offer Rejection control:
When candidates reject the offer directly from the offer letter email message or when internal candidates reject the offer from Message Center, the system opens the offer in a new browser window and also shows this control.
Note: The options displayed in the Offer Rejection drop-down list are configured by your administrator.
In the Offer Rejection control, candidates must select an option from the Rejection Reason drop-down list. This is always a mandatory step for this feature.
Candidates can then enter a comment in the Additional Comments field. Administrators can configure certain rejection reasons to require a comment, in which case, a red asterisk is displayed next to the Additional Comments field to indicate it's mandatory. (This asterisk isn’t displayed when the field isn’t mandatory.)
If candidates click Cancel, the system returns them to the offer letter. In this case, the rejection is canceled, and the candidate would need to respond to the offer again.
When candidates reject the offer and submit their response in the Offer Rejection dialog box, they are directed to a page that informs them that they declined the offer, and the process is completed.
View Candidate Rejection Reasons
When rejection reasons are configured, you can view them in the following places:
- The Status column in the Candidates tab in Recruiting > Job Requisitions.
- The Applied Jobs section of the candidate profile.
- The Add/View Notes dialog box for the candidate.
When notes are added to the Add/View Notes dialog box for rejection reasons:
- The note shows the additional comments, but not the rejection reason that the candidate selected. You can see the rejection reason in the other places mentioned above.
- if the candidate didn't enter information in the Additional Comments field of the Offer Rejection dialog box, a blank note is added.
- The note is added for the specific job application only. For example, if you open the Add/View Notes control for another job application belonging to the candidate, the note isn’t displayed.