Before You Begin: This topic covers workflow rejection during workflow, not by the candidate. If the offer letter form is rejected during workflow, the system doesn't send the offer to the candidate.
If an approver rejects the offer letter during the workflow approval process, you need to submit an entirely new offer; you need to start the offer process over again. In case of workflow rejection, the following occurs:
- The submitter receives notification via Message Center and their business email address (if it's configured to receive notifications). If they don’t have a business email address defined, their personal email address is used instead.
- Note: This notification is sent by default and its content is non-editable. During configuration, administrators can also configure additional notifications as needed.
- The Status column of the Candidates tab displays Offer Rejected, along with the reason (in this case Workflow, because the offer was rejected during workflow, before it was sent to the candidate).
- The Applied Jobs section of the candidate profile displays the Offer Rejected - Workflow status, as well as any notes that were added to the Response field of the workflow form when it was rejected.