Before You Begin: SMS messaging is only available for the USA and Canada, and Twilio is the only supported communication provider. There is a per-text-message charge by Dayforce to use this feature in production environments.
Configure SMS Messaging
To configure SMS texting in Dayforce:
- Go to System Admin > External Integrations and click Add.
- In the External Integration Group list, click SMS Messaging.
- In the Provider list, select Twilio.
- In the Effective From field, enter the start date for the integration.
- If you want an end date for the integration, enter it in the Effective To field. However, it’s recommended you leave this field blank to avoid service interruptions.
- Select where you want to support SMS messaging in Supported Countries.
- Organizations must provide registration details, including a valid HTTPS URL, before they can send SMS messages. Click the Register Details button to provide this information for each supported country, as required. It might take up to three weeks for us to verify this information. The status of your registration requests is shown below this button. When the registration is complete, you can begin texting candidates.
- Provide additional configuration in the Tokens section (see below).
- Click Save.
SMS Messaging Tokens
The following settings are displayed in the Tokens section for external integrations that are for SMS messaging.
| Field | Description |
|---|---|
| Provider Reference | This field is read-only. |
| Maximum SMS Messages with No Response | The maximum number of SMS text messages that can be sent to candidates who don’t respond in a conversation. Beyond this limit, users can't send any more messages in the conversation until the candidate responds. They need to communicate in another way. The default value is 10. |
| Maximum SMS Messages Per User Per Month | The maximum number of SMS messages that can be sent by each Recruiting user over the month. When a user goes over this number, they can't send any more messages until the limit is reset the next month. The default value is 100. The maximum value is 9,999. |
| Days Until Chats are Archived | The number of days of inactivity before the system archives conversations. The default value is 30.
The maximum value is 90. When a conversation is archived, it's read-only. You can still read its messages, but no new messages can be sent. |
| Candidate Consent Message | This message is displayed to candidates to get their consent to receive SMS messages. This field is read-only. The <PrivacyStatement> token adds a link to your organization’s privacy statement, which you configure in Recruiting Setup > Privacy Policy. If it isn’t configured, the token adds a link to Dayforce's Service Provider Privacy Statement. |
| Account SID | The security identifier (SID) generated by your provider for your account. This field is read-only. |
Assign User Roles
For users to send and view candidate messages, you must assign the following user roles in the Features tab of System Admin > Roles:
- Recruiting > Recruiting > Actions > Send SMS Message
- Recruiting > Recruiting > Candidates > Communications Tab > SMS Messages
Configure SMS Consent for Third-Party Job Boards
If you want to text candidates who apply for your jobs from third-party job boards, go to Recruiting Setup > Client Properties and enable the Include SMS Consent questionnaire in job postings sent to third-party job boards property.
This property ensures that the consent questionnaire is included in job postings when third-party job boards gather candidate application data and send it to Dayforce. When you enable this property, candidates can consent to SMS text messaging when they apply for jobs from third-party job sites, including job postings in the Indeed job feed and in sites that use candidate sourcing and apply APIs.
If this property isn’t enabled, the consent questionnaire isn’t included in job postings when third-party job boards gather candidate application data. As a result, you can't text candidates who apply from these third-party sites, unless they create an account on your career site and consent to text messaging there.