If SMS messaging is configured and active, candidates can receive SMS messages only after they agree to receive them. They must explicitly give their consent in the SMS Consent dialog box:
External candidates must provide their phone number and country code. Internal candidates can see the phone number from their employee record but can't update it. The following table provides more details on using this feature.
| External Candidates on client career site | Internal Candidates on Dayforce | |
|---|---|---|
| When new candidates are asked to give their consent | When they register, after they agree to the privacy policy. | For new employees, when they first select an item from Careers. |
| When existing candidates give their consent after the SMS feature is activated | The next time they log in to the career site. | The next time they select a Careers feature. |
| Where candidates can update their consent | Account Settings in the account menu | In Careers > Profile |
| Where candidates can update their phone number | Account Settings in the account menu | In their employee record |
Note: If a candidate changes their mobile number or country code, all of their previous conversations are archived.
What Happens When Candidates Reply STOP
When candidates receive the first message in a conversation, they also get a welcome message on their phone with your company name. They can reply STOP to this message to unsubscribe. If they do, their SMS consent is turned off and they can't send or receive text messages for any conversation.
Candidates can't restore their consent from their account settings. Instead, they must reply START to the welcome message from the same phone number that they used when they replied STOP. If they replied STOP to multiple messages, they need to reply START to each of the phone numbers that these messages came from. To find these numbers, candidates can go to the client career site, open their account settings, and click the Update link in the Short Message Service (SMS) section.
If candidates consented to SMS messages from a third-party job board such as Indeed and reply STOP to a message, they must reply START again to that same message on their phone. If they delete that message, they need to register with your career site using the same email address.