You can cancel payments, provided they meet certain criteria, in Payroll > Post-Commit Management, in the Payments Status tab.
For Dayforce Direct Deposit (DDD) payments and for Official Dayforce Check (ODC) payments to be eligible for cancellation, they must meet the following criteria, based on the list that is shown in the Payments Status tab.
The payment must have an active Selection checkbox in the list of entries, determined by these validations:
For (Dayforce Direct Deposit (DDD) payments:
- Payment Status must be Paid or Processing, which includes Processing - Received by Back Office and Processing - Sent by Dayforce.
- Pay Date must be within five banking days from the current date and time, before 7 pm EST on the fifth banking day.
For Official Dayforce Check (ODC) payments:
- Payment Status must be in Issued or Processing, which includes Processing - Received by Back Office and Processing - Sent by Dayforce.
Filtering
Using the filter, you can quickly find transactions that have had a cancellation request submitted so you can review the status of the cancellation requests.
The Cancellation Status filter has three options: Processing, Successful, and Failed. The filter is ordered based on the value in the Cancellation Status column in the grid.
Note: When there's no cancellation status received from back office, the status shows as Processing in the Cancellation Status column, but the status is blank in the database.
This filter isn't shown by default but can be added as needed using the Add Filter option. The filter can be saved. More information about filtering is available in Payments Status
The Cancel Payment button on the Post Commit Management > Payments Status creates stop payment requests for Official Dayforce Checks (ODC) and Dayforce Direct Deposits (DDD).
Note that request cancel payment reasons have been added to Payroll Setup > Payroll Reasons. Any reasons that are configured with the Use With options (Payment Cancellation and Check Lost) are available in the Request Cancel Payment wizard when you’re entering payment cancellations in the Payments Status screen.
The following categories are available in the Cancellation Reason drop-down list in the Request Cancel Payment wizard:
- Payment Cancellation
- Check Lost
- Incorrect Account Information
The selected payments are shown in the Review Selected Payments grid. The grid has the following columns:
- Name
- Employee No.
- Payment Type
- Payment Number
- Pay Date
- Amount
- Status
- Pay Run
- Override Cancellation Reason: Shows what you’ve selected in Cancellation Reason, which you can override in this entry.
Export Options
The Export option includes the four following columns in the Payments Status grid for stop payments:
- Cancellation Requested By
- Cancellation Requested Time UTC
- Cancellation Reason
- Cancellation Status
This feature allows users to request payment cancellations (stops) for US Official Dayforce Check (ODC) and Dayforce Direct Deposit (DDD) payment transactions within Dayforce. Users can quickly filter using these column headings for transactions that have had a cancellation request submitted so the user can review their status.