E-IWO Feature Errors and Warnings

This error is generated when an XML file fails the required format validation. The line number in the error message indicates where the validation first failed; for example:

File did not pass XSD validation at line number 14. Please contact the Federal Office of Child Support Enforcement for assistance.

If the Doc Type in the e-IWO file is AMD (meaning Amended), there should be a corresponding record already on file for that Order Number and Issuing State that is active in Dayforce. If it no match is found, the following error is generated.

Error – EIWO File shows AMD (Amended) but Dayforce does not have a corresponding active garnishment with that case # and Issuing State.

If the Doc Type in the e-IWO file is TRM (meaning Terminated or Stop), there should be a corresponding record already on file for that Order Number and Issuing State that is active in Dayforce. If no match is found, the following error is generated: 

Error – EIWO File shows TRM (Terminated) but Dayforce does not have a corresponding active garnishment with that case # and Issuing State.

If the Doc Type in the e-IWO file is ORG (meaning Original or New), there shouldn’t be a corresponding record already on file for that Order Number and Issuing State that is active in Dayforce. If an active match is found, the following error is generated: 

A non-active record that matches would not generate the Error. Error – EIWO File shows ORG (New) but Dayforce has a corresponding active garnishment with that case # and Issuing State.

Error returned if the Doc Type in the e-IWO file is LUM (meaning Lump Sum). Lump Sum orders aren’t currently supported in Dayforce and must be handled manually. If Dayforce receives a lump sum order file, it generates the following error message:

Error – EIWO File shows LUM (Lump Sum) but Dayforce does not support Lump Sum orders. Please address manually or modify existing order.

If the employee isn’t in Dayforce based on the employee’s Social Security number, this error is generated. This means the employee’s Social Security number isn’t in Dayforce in a capacity as an employee in any way for FEIN.

Error – Employee Social Security Number in EIWO File is not found within Dayforce under the associated FEIN.

If the e-IWO record contains Current Cash Medical Support Amounts that are greater than 0.00, this error is generated. The amounts can be handled outside the e-IWO, or can be moved to a supported field like Current Child Support.

Error – Current Cash Medical Support Amount is not supported. Please address manually or modify existing order.

If the e-IWO record contains Arrears Cash Medical Support Amounts that are greater than 0.00, this error is generated. The amounts can be handled outside of the e-IWO, or can be moved to a supported field like Child Support Arrears.

Error – Arrears Cash Medical Support Amount is not supported. Please address manually or modify existing order.

If the e-IWO record contains Other Support Amounts that are greater than 0.00, this error is generated. The amounts can be handled outside the e-IWO, or can be moved to a supported field like Current Child Support or Child Support Arrears.

Error – Other Support Amount is not supported. Please address manually or modify existing order.

If the e-IWO record contains an Issuing State of Illinois, the FIPS Code must be present. If the FIPS Code isn’t present, this error is generated.

Error – FIPS Code is required for Illinois Support Orders.

If the e-IWO record does not contain the Issuing State, this error is generated. This is a required field in Dayforce and controls Support Agency Fees and must be a valid US state or territory.

Error – Issuing State is required for all US Garnishments. Must be a valid US State or Territory.

If the e-IWO record doesn’t contain the Effective From date, this error is generated. This is a required field in Dayforce.

Error – Effective From Date is required for all US Garnishments. Must be a valid US State or Territory.

If the e-IWO record doesn’t contain the Support Name (Child Support or Spousal Support), this error is generated. This is a required field in Dayforce, unless the Doc Type is TRM.

Error – Child Support and/or Spousal Support Name is required. Must be a valid US State or Territory.

If the e-IWO record doesn’t contain the Support Display Name (Child Support or Spousal Support), this error is generated. This is a required field in Dayforce unless the Doc Type is TRM.

Error – Child Support and/or Spousal Support Display Name is required. Must be a valid US State or Territory.

If the OCSE File has a date format that is invalid, this error is generated. The XML file must be in YYYY-MM-DD format.

Error – Invalid Date Format found in Employee record within EIWO File. Please correct the appropriate field.

If the e-IWO record has an invalid Employee Social Security Number format, or if the SSN is missing, this error is generated. It must be 9 numeric characters.

Error – Employee Social Security Number format is invalid. Must be 9 numeric characters.

If the Order Type is LUM (Lump Sum), then the Effective To Date is required to prevent the Lump Sum support order to continue to be withheld.

Error – Lump Sum Order is present. Effective To Date is required.

If there is an attempt to publish, but the e-IWO record does not show Accept in the Accept/Reject column, this error is generated. The Publish action is only permitted if the e-IWO is saved in an Accept condition. If not, the record should not be able to be published and remain in an unpublished state.

Error – Publish cannot be saved unless Accept is specified.

If Accept is present but there is an existing error present, this error is generated. It should not permit the record to be published and remain in an unpublished state.

Error – Publish cannot be saved due to existing errors. Please correct before publishing.

If the Accept/Reject column in the e-IWO record has Reject, the Rejection Reason Code must be populated with a valid code (B, D, M, N, O, S, U, W, X, or Z). If the Rejection Reason Code isn’t present, this error is generated and Publish isn’t permitted.

Error – Rejection Reason Code is Required if Accept/Reject is Reject.

If the Reject Reason Code is M, the Reject Reason Data field must be populated with a valid US state/territory code. If the state/territory code isn’t present with a Rejection Reason Code of M, this error is generated.

Error – Reject Reason Data of M requires a valid US State/Territory Code.

If the Reject Reason Code is W, the Reject Reason Data field must be populated with a FEIN. If the FEIN isn’t present with a Rejection Reason Code of W, this error is generated.

Error – Reject Reason Data of W requires a FEIN.

Generated when the file has a FEIN that doesn’t match any of the customer’s FEIN in any of their Legal Entities.

Warning – Invalid FEIN. FEIN in EIWO File is not contained in list of Legal Entities.

Generated if the E-IWO Import finds a matching Employee Social Security number, but the Employee’s Last Name is different on the e-IWO file than is in Dayforce. Upper and lower case letters are treated as equal. Punctuation differences, such as O’Reilly as opposed to OReilly, can be flagged with the warning.

Warning – Employee Last Name in EIWO File does not match Employee Last Name in Dayforce.

Generated if the E-IWO Import finds a matching Employee Social Security number, but the Employee’s First Name is different on the e-IWO file than is in Dayforce. Upper and lower case letters are treated as equal. Punctuation differences can be flagged with the Warning.

Warning – Employee First Name in EIWO File does not match Employee First Name in Dayforce.

Generated if the E-IWO Import finds a matching Employee Social Security number, but the Employee’s Date of Birth is different on the e-IWO file than is in Dayforce after date modification.

Dates in the e-IWO file are YYYY-MM-DD, but Dayforce dates are usually shown as MM/DD/YYYY. An e-IWO date of 1980-01-01 matches a Dayforce date of 01/01/1980 and doesn’t generate a warning. An e-IWO date of 1980-01-01 doesn’t match a Dayforce date of 01/01/1981 and generates a Warning.

Warning – Employee Date of Birth in EIWO File does not match Employee Date of Birth in Dayforce.

If the e-IWO file doesn’t contain the Income Withholding CCPA Percent Rate, the field is blank. This means that neither the Support Second Family nor the 12 Weeks or More In Arrears can be selected from the CCPA Percent Rate field. The customer can leave both fields blank or select the applicable parameters.

Warning – Income Withholding CCPA Rate is not specified in EIWO File. Support Second Family and 12 Weeks or More In Arrears cannot be derived.

Generated if the e-IWO record’s individual amounts (Current Child Support, Child Support Arrears, Current Spousal Support, Spousal Support Arrears, Current Cash Medical Support, Cash Medical Support Arrears, and Other Support) don’t total to the Calculation Total On Order. These fields are derived based on the e-IWO File and the Employee’s Pay Frequency.

Warning – Individual Support Amounts do not balance to Calculation Total On Order.