If the First Time Access Email hasn't been sent successfully to a new employee, it might be because some of that new employee's contact information is missing or incorrect. You might need to update the new employee's contact information before the email can be sent.
To add missing new employee details:
- Go to Onboarding > First Time Access Email.
- Expand the new employee you want to edit. Any fields that are missing information display Add.
- Click Add in the appropriate field. The application opens a dialog box in which you can add the missing information.
- Complete the fields in the dialog box and then click OK.
Note: You can't make updates to the new employee's existing details from the Onboarding > First Time Access Email feature. If you need to edit a new employee's information, you can do so in the Personal > Contact Information screen in People.