Resetting Your Password if You Forget It

Identity Access Management (IAM) Getting Started Guide

Resetting Your Password if You Forget It

You can reset your own password if you know the answers to your secret questions or if you have an email address on record in IAM. This is the most efficient way to reset your password if you forget it, and you are strongly encouraged to use this process rather than contacting your system administrator.

If you don’t know the answers to your secret questions, haven’t set them up yet, or don’t have an email address entered in IAM, you must email your system administrator to reset your password.

To reset your password using email:

  1. On the Sign In page, click Forgot Password.
  2. Sign In page with Forgot Password highlighted

  3. Enter your user Id and click Submit.

Enter user Id

  1. A message displays stating an email has been sent to your email account. Click OK to dismiss the message.

Email sent message

  1. In your email account, open the email from IAM Support with the link to reset your password.
  2. Click Reset your password.

Reset Password email message

  1. On the Answer Secret Questions page, answer the selected secret questions you set up earlier. The answers are masked so be careful to avoid typos, misspellings, etc. when answering the questions.

Answer Secret Questions page

  1. Click Save and Proceed.
  2. On the Set New Password page, enter your email address (if it isn’t already entered), enter a new password, and then enter it again to confirm it.

Set new password page

  1. Click Save and Proceed. A confirmation message appears stating that your password was changed successfully. IAM also sends an email to your email account that your password has been changed.

Password Changed message

  1. Click OK. The Sign In page appears for you to sign in with your new password.