Logging in as an Existing User with Multifactor Authentication

The process we show you below supposes that your organization has Multifactor Authentication (MFA) enabled, you have completed the first-time user setup, that your password current and not about to expire, or has expired, and that you have completed the setup of MFA. If you have not completed the first-time user setup and setup MFA, or if your password has expired or is about to expire, you will be prompted to take the necessary actions to resolve those issues.

1. On the IAM Sign In page, enter your username and password and then click Sign in.

2. A notification is sent to the Authy app.
   Alternatively, if you opted to receive text messages or voice calls, a text or phone call is sent to your phone with a code that you will need to enter to proceed.

3. If you do not respond to the Authy app notification within 10 seconds IAM displays a message saying, “We didn’t hear from you.” This is not a time-out notification; you can continue to verify the code. Click the Try Again button to resend the code. Alternatively, you can click the Sign in another way button to log in using one of the following methods, the options available vary depending on whether you provided a secondary phone number:
   1. Mobile app notification – sends another notification to the Authy app
   2. Mobile app token – a code is displayed in the Authy app which can be entered in IAM to complete the login process
   3. Text message to primary number – a text message is sent to your primary number containing a code which can be entered in IAM to complete the login process
   4. Voice call to primary number – an automated voice phone call is sent to your primary phone number; the voice reads a code to be entered into IAM to complete the login process
   5. Text message to secondary number – a text message is sent to your secondary number containing a code which can be entered in IAM to complete the login process
   6. Voice call to primary number – an automated voice phone call is sent to your secondary phone number; the voice reads a code to be entered into IAM to complete the login process

If you fail to log in too many times using any of the methods, your account will be locked and must be unlocked by you IAM administrator before continuing.

4. If you selected the Mobile app token option, enter the seven-digit token on the Enter token from Authy app page, and then click Login.

5. If you selected the text message option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.

6. If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.