Forgot Password Process with Multifactor Authentication Enabled Using Text or Voice Call

Identity Access Management (IAM) Getting Started Guide

Version
2024.2
Forgot Password Process with Multifactor Authentication Enabled Using Text or Voice Call

Forgot Password Process with Multifactor Authentication Enabled Using Text or Voice Call

  1. On the Sign In page, click Forgot Password.
  2. Sign In page with Forgot Password highlighted

  3. Enter your user Id and click Submit.

Enter user Id

  1. A message displays stating an email has been sent to your email account. Click OK to dismiss the message.

Email sent message

  1. In your email account, open the email from IAM Support with the link to reset your password.
  2. Click Reset your password.

Reset Password email message

  1. On the Dayforce page, select how you want to log in:
    1. Text Message
    2. Voice Call

How would you like to log in message

  1. If you selected the Text Message to option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.

Enter SMS code

  1. If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.

Enter Voice code

  1. On the Answer Secret Questions page, enter the answers to your secret questions. The responses that you enter are masked for security purposes. Use caution to avoid typos, misspellings, etc.
  2. Click Save and Proceed.

Answer Secreat Questions page

  1. On the Set New Password page, enter and confirm your new password.

The default password requirements set by Dayforce are that the password:

  • Must be a minimum of 7 characters
  • Must contain at least 3 of the following:
    • Numbers
    • Capital letters
    • Lower-case letters
    • Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
  • Is case-sensitive
  • Can't be the same as your previous 24 passwords

The password policy for the organization controls the specific requirements for your password. For more information, contact the organization administrator.

  1. Click Save and Proceed.

Set New Password

  1. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

Password Changed message

  1. If the user exists in IAM but has not completed the First Time User setup process, they will need to complete the process shown in See Logging in as a First Time User with Multifactor Authentication on page 1..