Forgot Password Process with Multifactor Authentication Enabled Using Authy

Identity Access Management (IAM) Getting Started Guide

Version
2024.2
Forgot Password Process with Multifactor Authentication Enabled Using Authy

Forgot Password Process with Multifactor Authentication Enabled Using Authy

  1. On the Sign In page, click Forgot Password.
  2. Sign In page with Forgot Password highlighted

  3. Enter your user Id and click Submit.

Enter user Id

  1. A message displays stating an email has been sent to your email account. Click OK to dismiss the message.

Email sent message

  1. In your email account, open the email from IAM Support with the link to reset your password.
  2. Click Reset your password.

Reset Password email message

  1. A notification is sent to the Authy app. Alternatively, if you opted to receive text messages or voice calls, a text or phone call is sent to your phone with a code that you will need to enter to proceed.

Approve login request

  1. If you do not respond to the Authy app notification within 10 seconds IAM displays a message saying, “We didn’t hear from you.” This is not a time-out notification; you can continue to verify the code. Click the Try Again button to resend the code. Alternatively, you can click the Sign in another way button to log in using one of the following methods, the options available vary depending on whether you provided a secondary phone number:
    1. Mobile app notification – sends another notification to the Authy app
    2. Mobile app token – a code is displayed in the Authy app which can be entered in IAM to complete the login process
    3. Text message to primary number – a text message is sent to your primary number containing a code which can be entered in IAM to complete the login process
    4. Voice call to primary number – an automated voice phone call is sent to your primary phone number; the voice reads a code to be entered into IAM to complete the login process
    5. Text message to secondary number – a text message is sent to your secondary number containing a code which can be entered in IAM to complete the login process
    6. Voice call to primary number – an automated voice phone call is sent to your secondary phone number; the voice reads a code to be entered into IAM to complete the login process

If you fail to log in too many times using any of the methods, your account will be locked and must be unlocked by you IAM administrator before continuing.

How would you like to log in

  1. Get the seven-digit token from the Authy app,, and enter it on the Enter token from Authy app page, and then click Login.

Enter token from Authy app

  1. On the Answer Secret Questions page, enter the answers to your secret questions. The responses that you enter are masked for security purposes. Use caution to avoid typos, misspellings, etc.
  2. Click Save and Proceed.

Answer Secret Questions page

  1. On the Set New Password page, enter and confirm your new password.

The default password requirements set by Dayforce are that the password:

  • Must be a minimum of 7 characters
  • Must contain at least 3 of the following:
    • Numbers
    • Capital letters
    • Lower-case letters
    • Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
  • Is case-sensitive
  • Can't be the same as your previous 24 passwords

The password policy for the organization controls the specific requirements for your password. For more information, contact the organization administrator.

  1. Click Save and Proceed.

Set New Password page

  1. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

Password Changed message

  1. If the user exists in IAM but has not completed the First Time User setup process, they will need to complete the process shown in See Logging in as a First Time User with Multifactor Authentication on page 1..