User Can't Log In to IAM

IAM Customer Admin Guide

Version
2024.4
User Can't Log In to IAM

User Can't Log In to IAM

If the user cannot log in to IAM, check the following:

  1. Verify the application URL that appears in the browser.
  2. Confirm the Organization ID is accurate.
  3. Verify a user account has been established and is enabled on the Users page.
  4. Confirm the user ID matches the existing account name in IAM.
  5. Confirm whether the user account is enabled. Accounts that have not logged on for more than 180 days are deactivated automatically.