Users are locked out of their account if they attempt too many unsuccessful logins. Users can reset their own password by clicking Forgot Password on the Sign In page. They have the option of resetting their password using secret questions or by having a reset password email message sent to the email address configured in their IAM account.
If users don't remember the answers to the security questions or didn't set them up, and do not have an email address in IAM, you can enter an email address for the user and then send a security code to the user. The user clicks the URL, and then enters the security code to reset the password, reset the secret questions and answers, and reset the security image, if required.
The key difference between sending a Welcome Email and using the Send Security Code is that the Welcome Email provides the user ID and requires the user request a security code as though they were a new user. The Send Security Code feature does not provide the user ID, it simply sends the security code email to the user.
To reset a user password:
- Click the Users button on the Home page.
- On the Users page, select the user account you need to unlock on the left side of the page.
- In the Account Reset and Event Email Options section, click Send Security Code.
- Click Save.
To learn more about unlocking user accounts, see Users in online Help.