Resetting Multifactor Authentication

IAM Customer Admin Guide
Version
2024.4
Resetting Multifactor Authentication

Resetting Multifactor Authentication

A Customer IAM Admin user or Implementation Admin user can require a user to go through the first-time user setup by selecting either Send Welcome Email or Send Security Code options on the Users page in IAM. For MFA enabled organizations this will cause the user to enter their MFA settings again, thereby resetting them.

With the MFA settings reset, the user must go through the first time user process outlined in First Time User Process with MFA Enabled.

If you want to reset only specific information

Dayforce Admins, Implementation Admins, and Customer Admin users can reset a user's MFA settings. The following settings can be reset:

  • Reset Primary Phone
  • Reset Secondary Phone
  • Reset Authy
  • Reset All MFA Registration

The following steps describe how to reset one or more of a user’s MFA settings.

  1. Click the menu button, and then click the organization name.
  2. Click Reset MFA.
  3. Search for MFA users who have completed the MFA First Time User setup.
    1. In the drop-down fields, select either = or contains to indicate whether the data is equal to or only contains the data you enter. You can enter data in one or more of the following fields:
      1. First Name
      2. Middle Name
      3. Last Name
      4. Country Code
      5. Phone Number
      6. Extension
    2. In the text field to the right of the drop-down fields, enter the search criteria.
    3. In the Authy Mobile App drop-down field, you can select all users or users who either are registered to use the Authy app or users who are not registered to use the Authy app. Choose from:
      1. All
      2. Not Registered
      3. Registered
  4. Click Apply Filter to perform the search. Results are shown below the search criteria. Alternatively, you can click Clear Filter to clear all the criteria you entered and start over.
  5. Select the check box next to the users that you want to reset. If you have multiple users that match the search criteria and you want to select them all, select the check box on the header bar.
  6. To reset MFA settings for the selected users, click Reset MFA at the top of the page and select which setting you want to reset. Choose from:
    1. Reset Primary Phone Number
    2. Reset Secondary Phone Number
    3. Reset Authy
    4. Reset Email Address
    5. Reset All MFA Registration
  7. Click OK on the verification pop-up.