Forgot Password Process with MFA Enabled Using Text or Voice Call

On the Log in page click the Forgot Password link.
When prompted, enter the User ID received in your Welcome email and then click Submit.
Click OK on the Email Sent notification message. You will be redirected to the IAM Login page.
Check the email address associated with your IAM user account. You will receive an email to reset your password. The link provided in the email is valid for 3 minutes.
Click Reset your password.
On the Dayforce page, select how you want to log in:
1. Text Message
2. Voice Call
If you selected the text message option for either your primary or secondary phone numbers, enter the code sent to your phone in the Enter verification code field. If you did not receive the code, click the Resend link to have another code sent to your phone.
If you selected the Voice Call to option for either the primary or secondary phone number, enter the voice code in the field provided on the Enter Voice code page. If you did not receive the call, click the Call me with code again link.
On the Set New Password page, enter and confirm your new password. The default password requirements set by Dayforce are that the password:
1. a. Must be a minimum of 7 characters
2. b. Must contain at least 3 of the following:
  1. Numbers
  2. Capital letters
  3. Lower-case letters
  4. Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
3. Is case-sensitive
4. Can't be the same as your previous 24 passwords
Click Save and Proceed.
The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

If the user exists in IAM but has not completed the First Time User setup process, the user will be required to complete the First Time User process described in Logging in for the First Time with MFA Enabled Using Authy.