Forgot Password Process with MFA Enabled Using Email

Forgot Password Process with MFA Enabled Using Email

1. On the Log in page click the Forgot Password link.
2. When prompted, enter the User ID received in your Welcome email and then click Submit.
3. Click OK on the Email Sent notification message. You will be redirected to the IAM Login page.
4. Check the email address associated with your IAM user account. You will receive an email to reset your password. The link provided in the email is valid for 3 minutes.
5. Click Reset your password.
   An MFA page is displayed asking "How would you like to log in?"
6. Click your email address.
   An email is sent to your email address with a security code.
7. On the MFA page, enter the security code you received in your email.
8. Click Login.
9. On the Set New Password page, enter and confirm your new password. The default password requirements set by Dayforce are that the password:
   1. a. Must be a minimum of 7 characters
   2. b. Must contain at least 3 of the following:
      1. Numbers
      2. Capital letters
      3. Lower-case letters
      4. Special characters including [~`!@#$%^&*()+=|\{}':;.,<>/?[\]""_-]
   3. Is case-sensitive
   4. Can't be the same as your previous 24 passwords
10. Click Save and Proceed.
11. The Password Changed message appears to let you know that the password has been reset successfully. Click OK to return to the Log In page and then enter your username and your new password.

If the user exists in IAM but has not completed the First Time User setup process, the user will be required to complete the first time user process shown in Logging in for the First Time with MFA Using Email.