Update or Review a Case

To update or review a case:

1. Go to HR Case Management > Cases.
2. Depending on if you want to select a case that is assigned to you or not, select the Assigned to me tab or All tab.
3. From the Subject column, select a case.
4. Review or update the case using the following options:
   • Add internal notes for HR team members in the Internal note tab and optionally attach files by clicking +Add Files. Internal notes can only be seen in HR Case Management.
   • Add a public response in the Public reply tab and optionally attach files by clicking +Add Files. Public responses can be seen in HR cases.
   • Change a message in the activity field to internal or public.
   • Update information in the Details section.
5. Depending on whether you added a public reply or an internal note, click Send publicly or Send internally when you’re done.

Dayforce sends a New Update on Your Assigned Case notification to the case assignee. Notifications are sent to Message Center and to any verified email addresses that are configured to receive notifications.