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The Hidden HR Cases report is available in the list of Human Resources reports in Reporting and Analytics > Reporting > Reports. The report shows HR cases that are hidden in HR Case Management > Cases due to one or both of the following:
- The location is unassigned: No HR team member has location access to the submitter’s location.
- The topic or subtopic is inactive: No HR team member is assigned to the topic in the case that was submitted. A topic can become inactive, for example, if an HR team member who was previously assigned to a topic is no longer available.
You don’t need topic or location access to run this report. Assign it only to roles allowed to see any submitted case.
Access and configuration:
- Role feature access: Report Library > Human Resources > HR Case Management > Hidden HR Cases
- Role authorization access: Employee Personal Information, HR Case Details, Reporting Relationship Keys (Can Read)
Note:
- The Employee Personal Information access authorization is for the Submitter Employee Number and Assignee Employee Number fields to show in the report.
- The HR Case Details access authorization is for the Topic and Subtopic fields to show in the report.
- The Reporting Relationship Keys access authorization is for the HR Case ID field to show in the report.
Fields
| Field Name | Description |
|---|---|
| HR Case ID | The unique numeric identifier of a case. |
| Submitted for Location Name | The location of primary work assignment of the person who the case was submitted for on the day the report is pulled. |
| Location Unassigned? |
The value will be true if no HR team member with access to HR Case Management has location access for the submitter’s location or the submitter does not have a location. |
| Topic | The topic of the case when the report is pulled. Dayforce shows the archived tag (Archived) for existing cases that have archived topics or subtopics. |
| Subtopic | The subtopic of the case when the report is pulled, if one exists. Dayforce shows the archived tag (Archived) for existing cases that have archived topics or subtopics. |
| Topic Unassigned? |
The value will be true if no HR team member with access to HR Case Management has access to the case’s topic, or the subtopic if used. |
| Status | The status of the case when the report is pulled. |
| Submitted for | The person who the case was submitted for. |
| Submitted by | The person who submitted the case. |
| Submitted for Employee Number | The employee number of the person who the case is for. |
| Assignee | The display name of the person who is assigned to the case when the report is pulled. |
| Assignee Employee Number | The employee number of the person who is assigned to the case when the report is pulled. |
| Response Due Date | The date and time that the next response from HR is due, in the time zone of the person pulling the report. |
| Submitted on Date | The date and time when the case was submitted, in the time zone of the person pulling the report. |