In System Admin > System Notifications, the following notifications are assigned for HR Case Management. By default, the application sends push notifications on mobile, and notifications to Message Center in Dayforce, and any verified business email addresses that you have configured to receive notifications. Notifications in Message Center include a link to HR cases, which directs employees to the case Details screen.
Employees can change their notification settings in the Settings > Notifications sub-tab in Profile. For more information see, Notification Preferences in the Dayforce Implementation Guide.
Note: Subscriptions aren't applicable to these notifications because the user's actions determine when Dayforce sends a notification.
| Notification | Description |
|---|---|
| HR Case Assigned | Notifies the HR team member that they have a new case assigned to them. |
| HR Case Closed by Employee | Notifies the HR team member that the employee has closed their case and no longer needs assistance. This only occurs if an HR team member is assigned to the case. |
| HR Case Closed by HR Team Member | Notifies the employee that the HR team member closed their case. |
| HR Case Created | Confirms with the employee that they created a case. |
| HR Case Needs Employee Action | Notifies the employee that their case is waiting for their action. |
| HR Case Unassigned | Notifies the HR team member that they are no longer assigned to the case. |
| New Employee Message | Notifies the HR team member that the employee has added a new message to their case. This only occurs if an HR team member is assigned to the case. |
| New HR Team Member Message | Notifies the employee that the HR team member has added a new message to their case. |