HR Case Management Notifications

In System Admin > System Notifications, the following notifications are assigned for HR Case Management. By default, the application sends push notifications on mobile, and notifications to Message Center in Dayforce, and any verified business email addresses that you’ve configured to receive notifications. Notifications in Message Center include a link to HR cases, which directs employees to the Case Details screen.

For HR Case Management notifications that are sent to HR team members: Dayforce only sends notifications to the HR team members who didn’t take the action that triggered the notification. In addition, the following points apply:

• The HR Case assigned notification goes to the new assignee if not the user who assigned the case.
• The HR Case unassigned notification goes to the previous assignee if not the team member who unassigned the case.

Employees can change their notification settings in the Settings > Notifications subtab in Profile. For more information see, Notification Preferences in the Dayforce Implementation Guide.

Note: Subscriptions aren't applicable to these notifications because the user's actions determine when Dayforce sends a notification.

HR Case Management notifications

Notification	Description
HR Case Assigned	Notifies the HR team member that they have a new case assigned to them.
HR Case Closed by Employee	Notifies the HR team member that the employee has closed their case and no longer needs assistance. This notification only occurs if an HR team member is assigned to the case.
HR Case Closed by HR Team Member	Notifies the employee that the HR team member closed their case.
HR Case Created	Confirms that the employee created a case.
HR Case Needs Employee Action	Notifies the employee that their case is waiting for their action.
HR Case Unassigned	Notifies the HR team member that they’re no longer assigned to the case.
New Employee Message	Notifies the HR team member that the employee has added a new message to their case. This notification only occurs if an HR team member is assigned to the case.
New HR Team Member Message	Notifies the employee that the HR team member has added a new message to their case.