The HR Case Details report is available in the list of Human Resources reports in Reporting and Analytics > Reporting > Reports. The report shows current details about HR cases, which helps case administrators and HR teams identify top issues and gain insight about team performance.
Role feature access: Report Library > Human Resources > HR Case Management > HR Case Details
Role authorization access: (Can Read):
- Employee Personal Information
- HR Case Details
By default, the report parameters are set to show totals for cases that were submitted in the last 30 days including today, but you can edit the parameters.
Note: The HR Case Details report follows the same topic access that is granted in HR Case Admin for an employee’s location access. To run the report, you must have access to the submitter's primary work assignment location on the date the report is run to see the case in the HR Case Details report. If their primary location or your location access changes, you can lose access. Additional cases might be visible in HR Case Management if you have location access to a submitter’s non-primary locations but not their primary location. Cases submitted by employees without a work assignment won’t be visible, since locations only exist if there is a work assignment.
Fields
| Field Name | Description |
|---|---|
| HR Case ID | The unique numeric identifier of a case. |
| Subject | The summary of the case. |
| Submitter | The person who submitted the case. |
| Submitter Employee ID | The Employee ID of the person who submitted the case. |
| Submitter Location Name | The location of primary work assignment of the person who submitted the case on the day the report is pulled. |
| Assignee | The person who is assigned to the case when the report is pulled. |
| Assignee Employee ID | The Employee ID of the person who is assigned to the case when the report is pulled. |
| Topic | The topic of the case when the report is pulled. The report only shows the topics for which the person pulling the report has access. |
| Status | The status of the case when the report is pulled. |
| Response Due Date | The date and time that the next response from HR is due, in the time zone of the person pulling the report. |
| Submitted on Date | The date and time when the case was submitted, in the time zone of the person pulling the report. |
| Closed on Date | The date and time the case was last closed, if currently closed, in the time zone of the person pulling the report. |
| Hours to First Response | The number of hours between the time the case was submitted and the first message from an HR team member who isn’t the submitter. |
| Hours to Close | The number of hours between the time the case was submitted and the time that the case was last closed, if currently closed. |
Filters
You can filter the report by the following parameters:
- Closed On Date: Less than equal or greater than equal.
- Response Due Date: Less than equal or greater than equal.
- Topic: Drop-down list of topics you have access to.
- Status: Open, waiting for HR, waiting for employee, closed.
- Location Name: Drop-down list of location names.
- Assignee: One or multiple HR team members.
- Submitter: One or multiple employees.
Closed On Date filter:
Response Due Date filter:
Topic Status, Location Name, Assignee, and Submitter filters: