If you add more details in the Activity field, you can use formatted text, add external links, or attach files in the Internal note or Public reply tab. Up to 10 files can be attached in a batch. Each individual file must be no larger than 2 MB. Supported file types are PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, MSG, TXT, ZIP, JPG, PNG, GIF.
The application shows an error message for the following errors:
- The file fails the security scan
- The file type isn’t supported
- You attempt to add more than 10 files at once
- A file is larger than 2 MB
Attachments added to a case are only available to the employee who submitted the case, and HR case workers who have permissions to see the case or have been assigned to the case. For public replies, both the employee and HR team members can see the attachments; for internal notes, only HR team members have visibility.
When employees click to view image attachments in the case details, the browser opens them in a new tab where the image is also downloaded. In addition, when they click the more options menu on an attached file, they can either download or preview the file if the preview option is available. Attachments can only be viewed in HR Case Management and HR Cases, they aren’t visible in Document Explorer or any other part of Dayforce.