Create a Case for an Employee

To create a case for an employee:

1. Go to HR Case Management > Cases and click Create a case.
2. Fill in the following fields:
   • Submitted by: Dayforce adds your name to the field.
   • Submitted for: The employee the case is about. The drop-down list shows only employees you have location access to. Only users with an employee record show in this list.
   • Topic: Topics and subtopics (if they exist) are listed together in the drop-down list, separated by a forward slash.
   • Subject: Summary of your question. The maximum length is 100 characters.
   • Message: Details of your question. The maximum length is 4,000 characters including any HTML characters.
   • Assigned to: The HR team member who is assigned to the case. The drop-down list shows only assignees with location and topic access to the items you select in the Topic and Submitted for fields. Also, to appear in the drop-down list HR team members must have HR Case Management enabled for one of their active roles.
3. (Optional) Click + Add Files to upload images and documents to support your case. You can attach up to 10 files in a batch. Each individual file must be no larger than 2 MB.
4. Click Submit.

Dayforce takes you to the case details screen.

For more details about creating a case for an employee see Case Creation on Behalf of an Employee.