Assign or Reassign a Case

To assign or reassign a case:

1. Go to HR Case Management > Cases and click the All tab.
2. Select your desired case. The Assignee column indicates who the case is assigned to. If an assignee can’t view a case because they don’t have topic access, location access, or both, a warning icon and message is shown beside the assignee. If the assignee is changed when this warning is visible, they can’t be reassigned. They would need access to the case restored first.
3. Select an HR team member from the drop-down in the Assigned to field or select Assign to Me.
4. Note: Users will show in this list only if they have HR Case Management > Cases configured for any of their (current) roles, are assigned to the topic and have location access to the submitted for employee. This can include non-employee users.

Dayforce shows an informational message, and the status of the case changes to Waiting for HR if it was previously open and unassigned or to Open if it was in progress and moved to unassign.