HR Service Delivery Guide

Version: R2025.2.1
Last publication date: 2025-11-10T17:28:44.776580

About the HR Service Delivery Guide
Introduction to HR Service Delivery
How to Read This Guide
Enable Role Features for HR Service Delivery
HR Case Admin
Feature Setup Screen
HR Team Member Access
Update Topic and Subtopic Access for HR Team Members
Topic and Subtopic Management
Add Topics or Subtopics
Edit Current Topics or Subtopics
Localize Current Topics or Subtopics
Manage Localized Topics or Subtopics
Archive Current Topics or Subtopics
Restore Archived Topics and Subtopics
HR Cases
Case Creation
Create a Case
My Cases
Respond to a Message for Your Case
Close Your Case
HR Case Management
Custom Views, Search, and Filters for HR Cases
Apply a Custom View to HR Cases
Apply a Quick Filter to HR Cases
Apply and Save Your Filters for HR Cases
Search for HR Cases
Assign or Reassign a Case
Case Updates and Reviews
Update or Review a Case
File Attachments for Cases
Update a Comment to Internal or Public
HR Case Management Reports
Case Totals by Topic
HR Case Details
Hidden HR Cases
HR Case Management Notifications

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