HR Service Delivery Guide

Version: R2024.2.1

About This Guide
Introduction to HR Service Delivery
How to Read This Guide
Enable Role Features for HR Service Delivery
HR Case Admin
Feature Setup Screen
Active and Inactive Topics
Assign Topics to HR Team Members
Activate Topics
View Topic Assignees Shortcut
HR Case Management Reports
HR Cases
Case Creation
Create a Case
My Cases
Respond to a Message for Your Case
Close Your Case
HR Case Management
Assign or Reassign a Case
Update or Review a Case
HR Case Management Notifications

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