HR Service Delivery Guide

Version: R2025.1.1

About the HR Service Delivery Guide
Introduction to HR Service Delivery
How to Read This Guide
Enable Role Features for HR Service Delivery
HR Case Admin
Feature Setup Screen
Active and Inactive Topics
Assign Topics to HR Team Members
Activate Topics
View Topic Assignees Shortcut
HR Cases
Case Creation
Create a Case
My Cases
Respond to a Message for Your Case
Close Your Case
HR Case Management
Custom Views, Search, and Filters for HR Cases
Apply a Custom View to HR Cases
Apply a Quick Filter to HR Cases
Apply and Save Your Filters for HR Cases
Search for HR Cases
Assign or Reassign a Case
Update or Review a Case
HR Case Management Reports
Case Totals by Topic
HR Case Details
HR Cases with Inactive Topics and Unassigned Location Access
HR Case Management Notifications

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