Learning Course Links

Experience Hub Administrator Guide

Version
R2024.2.1
Learning Course Links

My course isn’t shown in the Course drop-down field in Quick or Featured Links configuration screens in Hub Designer

Check the following:

  • The course is published.
  • The course isn’t expired.
  • The course has active Webinar or Classroom type sessions.
  • The Synchronize LMS Data background job was recently run successfully. You might need to manually trigger the job in System Admin > Available Jobs > Synchronize LMS Data if you made recent changes to the course.

An employee received a message that they aren’t enrolled in the course when they clicked the course link in Hub

Check the following:

  • The employee is enrolled in the course in Learning Setup > Courses and Learning Plans.
  • The course is published.
  • The course is active.
  • Try rerunning the Synchronize LMS Data background job in System Admin > Available Jobs > Synchronize LMS Data to ensure that all changes have been picked up. Refresh the Hub, and verify if the course is available to that employee.