Co-Pilot

DCP-2482

Improved the ability for Co-Pilot to recognize when employees need help from someone in their HR department so that it can help them get assistance. Previously, Co-Pilot showed employees how to contact their HR team only after they provided negative feedback using the thumbs-down button. Now, Co-Pilot can understand when an employee needs to connect with someone in HR and then help them do so.

To support this improvement, Co-Pilot now recognizes when an employee enters something like “talk to a person” or “I need to talk to my HR rep” after not getting an appropriate answer to their question. Co-Pilot handles this kind of request differently depending on whether your organization uses HR Service Delivery:

• If your organization uses HR Service Delivery and the employee has access to the Create a Case feature, Co-Pilot recommends the employee to create a case and provides a link to the feature.
• If the employee doesn’t have access to Create a Case, Co-Pilot shows the message that your administrator configured.

If an employee starts a conversation by asking to speak with a person in the first message, Co-Pilot prompts them to try asking a question to encourage them to find a self-service answer first. If the employee asks for help from a person after the first message, Co-Pilot provides the responses described above.

DCP-4310

Updated Co-Pilot so that it shows a link to the Time Away List feature when it would be helpful. Some examples of when Co-Pilot provides a link to Time Away List include:

• After you submit a time away from work request through Co-Pilot, so that you can go to the feature and verify that the request was sent.
• When your request is rejected because you have an existing request that overlaps with the new one. You can use the link to view and update your other requests.
• When you try to cancel a time away request, and Co-Pilot can’t find the right one. You can use the link to view your requests and make the appropriate changes.

DCP-4586

Improved how Co-Pilot handles time away from work requests for partial days if your organization has a time off policy with minimum increments for partial days off. Now, when you indicate that you want to request a partial day off, Co-Pilot checks your time off policies. If your organization has a minimum increment of time for partial days off, it lets you know what that minimum is. If you request an amount of time that’s less than the minimum, Co-Pilot provides a clear response that explains why that request wouldn’t be valid.

Previously, Co-Pilot didn’t check the minimum increments in your organization’s time off policies and, as a result, it could try to submit requests that didn’t adhere to the policies. Further, when the request couldn’t be submitted, the error message didn’t describe the issue clearly.

DCP-4801, DCP-4807

Added the ability to customize the legal disclaimer for Co-Pilot. By default, Co-Pilot shows a generic disclaimer to inform employees that responses might not be specific to their terms of employment. The disclaimer also advises employees to refer to company policies or their contract to confirm the information provided. Now, you can customize the text of the disclaimer and add links to relevant resources.

A good disclaimer clearly states what Co-Pilot can and can’t do, recommends that users verify important information, and provides links for these details. For example, “Content might not be specific to your terms of employment. Confirm by checking your company's policies or applicable contracts.” If you don't customize the disclaimer, Co-Pilot shows a generic disclaimer by default.

Add a Disclaimer

To add a disclaimer:

Go to Dayforce Co-Pilot Admin and click the Disclaimers tab.
Click New disclaimer.
1. Select the culture for the new disclaimer.
2. Enter the disclaimer text. You can click the link icon to add links to the text.
Click Save.

Edit a Disclaimer

To edit a disclaimer:

Go to Dayforce Co-Pilot Admin and click the Disclaimers tab.
1. In the list of disclaimers, find the one that you want to update and click the more actions icon next to it.
Click Edit.
In the Edit disclaimer dialog box, update the text and click Save changes.

Delete a Disclaimer

To delete a disclaimer:

Go to Dayforce Co-Pilot Admin and click the Disclaimers tab.
1. In the list of disclaimers, find the one that you want to delete and click the more actions icon next to it.
Click Delete.
In the confirmation dialog box, click Delete disclaimer.

DCP-4894

Added the ability to choose whether Co-Pilot includes or excludes Dayforce guide content when it generates responses. Previously, Co-Pilot always used Dayforce guide content, and the responses could include information from the guides about features that your organization doesn't use.

With the switch set to off, Co-Pilot doesn't use Dayforce user guide content when it generates responses to employee questions.

DCP-5425

Updated the design and layout of the feature suggestions that Co-Pilot provides as part of its responses. Previously, feature suggestions were shown as buttons that you could use to go to relevant Dayforce features.

This improvement helps to make Co-Pilot more user-friendly by making sure that the feature suggestions aren’t as prominent in the responses.