If a case status is Waiting for Employee, you must respond to the message for that case for it to move forward in the process.
To respond to a message:
- Respond to the message accordingly, then Send Message.
The status changes to Waiting for HR.
If a case status is Waiting for Employee, you must respond to the message for that case for it to move forward in the process.
To respond to a message:
The status changes to Waiting for HR.