My Cases

In My Cases you can view and manage the cases you created. Optionally, you can use the filter to view: all cases, cases in progress, or closed cases. Each case has one of the following statuses:

• Open: The case is created but not assigned. If you post a message the status will remain as open and unassigned.
• Waiting for HR: The assigned case is waiting for the HR case worker to act on it. If you post a message the status will remain as waiting for HR.
• Waiting for Employee: The case is waiting for you to act on it. If you post a message the status will change to waiting for HR.
• Closed: The case is closed. You cannot reopen a case when it is closed.

You can tap a case to see its details and the latest activity. Messages in the activity field are sorted by oldest at the top to newest at the bottom, and the messages from employees are marked with the employee display name and avatar. Activity feed shows actions taken on the case. You can create a case, or close a case in the case details screen if desired. If you attempt to close a case Dayforce shows a confirmation message before you officially close it because you cannot reopen a case after it's closed.