Hub is designed so that employees with unique needs, identified by Dayforce roles and/or groups, can see different Hub pages with content relevant for them. For this reason, your first step is to determine what audiences are appropriate for your company.
To do this, think about the common tasks that your employees have in Dayforce:
Which tasks are the same or unique across audiences?
What information do you need to share that is restricted to just some employees?
What do you want each of your audiences to do when they have Hub?
Are employees typically in front of a computer or on their mobile phones?
Do you need a different hub for terminated employees or other unique roles, if they maintain access to Dayforce?
If possible, gather some data to check your assumptions. Observe how a few employees use Dayforce in their daily tasks, analyze common questions the HR team receives, or ask people to share their favorite or most-difficult-to-find items.
Some common audiences may include hourly and salaried employees, manager and front-line employees, pre-start or separated employees, or site-specific employees.
It may be helpful to create a grid like this to organize your thoughts. Writing down these goals also gives you a reference for later, to make sure you have accounted for your employees’ needs and to create a test plan.
| Task | Audience 1 | Audience 2 |
|---|---|---|
| Approve forms | x | |
| Find company event details | x | x |
| … |
Targeting content for different audiences
You can either:
Create one hub that has tasks shared across all audiences to start, then copy and customize additional hubs as you iterate.
Start with one audience and create a hub specifically for them.
This decision should be based on how many tasks are unique or common across your audiences, your timelines and resources, and the tolerance for change in your organization. If you choose one audience to start, prioritize by the greatest need for communication or productivity, the lowest risk impact, or the friendliness to change of that group. Be sure you have a way to identify your audience members in Dayforce by user role or group, so that you can create the hub audience.
Audiences can also be assigned to subpages. This can be useful if you want to create a subpage that has resources for a subgroup of your overall hub’s audience. For example, you could create a department-specific page, or a manager-specific page. You would assign the audience for the department group or the role to the page, and employees who do not belong to that group or role would not see the content. When most content is shared across audiences, this can reduce the amount of maintenance for copying content across hubs. For more details on how to do this and how it affects permissions, see the Add or Copy a Home Page or Subpage topic in the Dayforce Hub Administrator Guide.
Assigning Hub roles
In some organizations, teams will work on different aspects of Hub. For instance, a Hub administrator may decide what features should be available to link, while Hub designers work on content and imagery. Sometimes, you may have a Hub designer for each site of your company, so that care and maintenance of the hub can be closer to where it is relevant. Consider who are the best people to communicate to the audiences you have identified and assign the hub roles to support those communicators. You may need to work with those communicators to decide on your audiences.