Browse Problems

In Centralized Schedules, Dayforce visually alerts you to problem shifts. To view a problem's details, click Problems:

When you select a problem, Dayforce highlights the problem shift in blue on the schedule. It also highlights the shift's date, and the affected employee's name.

Dayforce marks violations on your schedules based on how Dayforce is configured. For example, if your organization requires that you schedule employees a minimum number of hours per week, Dayforce might mark shifts with violations until you schedule employees for enough shifts.

For minimum or maximum coverage violations that aren't tied to specific shifts, Dayforce doesn't mark any shifts with the exception icon. For example, not scheduling an employee to enough shifts or for enough hours, or scheduling too many employees to a specific activity.

Types of Problems

Before You Begin: Depending on how Dayforce is configured, the issues listed below might not be marked as problems on the schedule.

When you create your location’s schedule, Dayforce compares the shifts that you’re adding to your location’s schedule rule policy. It looks at several factors, including the shifts' times, durations, and the number of shifts assigned to different employees.

Dayforce also considers the employees that you're scheduling, and when. It checks to see if employees can work when you're scheduling them or if they have any pending or approved time away requests.

Dayforce marks shifts that have a problem. Either the shift violates some part of your location's policy, or it conflicts with the employee's availability.

Types of problems

Problem	Definition and Action	Examples
Critical	Mistakes that prevent you from saving or posting the schedule. To finish the scheduling process, remove the shifts or schedule a different employee to work them.	Scheduling the same employee to work overlapping shifts. Adding a shift with an end time before its start time. Scheduling an employee during an approved time away request.
Error	Mistakes that prevent you from posting the schedule. You can save but not post.	Scheduling employees for too many shifts on a single day. Scheduling employees on too many days in a week. Scheduling employees for too many night shifts in a week. Scheduling employees for too many consecutive night shifts.
Warning	Situations on the schedule that you should acknowledge. You can edit the shift to remove the warning or leave it in the schedule. You can save and post schedules with warnings.	Scheduling employees when they're unavailable. Scheduling multiple shifts for the same employee too close together. Scheduling employees for too long on a single day or week. Not scheduling employees for long enough on a single day or week. Not scheduling employees for enough days in a week.
Informational	A situation that Dayforce is drawing your attention to.	Shifts scheduled during the same time as an employee’s pending time away request. If the request is rejected, there's no problem with the shift. However, if the request is accepted, the employee will be unavailable and this shift would have a critical problem.