Hub Access

Note: The recommended last step to setting up your hubs in production after thorough testing is to enable the Hub feature for the roles that should have access to a hub. This helps to ensure that employees see their hub immediately instead of seeing a blank page with a message explaining why their hub isn’t visible.

The Hub feature isn’t available, and it looks like employees can’t access the navigation panel

Even if Hub isn’t available, you can click the menu icon at the top left of the screen to use the navigation panel:

Employees see a blank hub page and Dayforce displays a short message

If the message indicates the following:

• Your hub hasn’t been published: Verify that the hub assigned to the audience that the employee belongs to is published.
• You haven’t been assigned a hub: Verify the audience configuration for that published hub to ensure that the employee is eligible.
• Experience Hub is currently unavailable: Try to connect again or contact Dayforce Support.

Certain employees see the wrong hub

1. Verify which audiences the employees belong to and confirm that the correct hub is assigned to that audience.
2. If employees belong to several different audiences that might be assigned to different hubs, check the priority order of the hub assignments:
   1. Dayforce goes through the list of hub assignments in consecutive order, starting at one. Dayforce then shows the first hub that is assigned to an audience that the employee is a member of.
   2. If you want an employee to see a different hub, try changing the priority order of the hubs. Be aware that changing the hub priority order might change which hub other employees see as well.
   3. Verify if the issue is now solved.
3. If you’re using HR Admin > Groups to create Hub audiences, and the employees in question might have a change in eligibility (for example, a new hire or a promotion):
   1. Verify that the employee wasn’t manually excluded from the group.
   2. Verify that the LMS Group Sync Job (in System Admin > Background Jobs) is running regularly and ran recently.
   3. Note: See “LMS Group Sync Job” and “Group Members Generation” in the Dayforce Implementation Guide. Run the job manually to ensure that the group membership is up to date.
   3. Verify if the previous steps solved the issue.

Is there a limit to the number of hubs that I can create?

Currently, there is no limit to the number of hubs that you can create.