The Hidden HR Cases report is available in the list of Human Resources reports in Reporting and Analytics > Reporting > Reports. The report shows HR cases that are hidden in HR Case Management > Cases due to one or both of the following:
- The location is unassigned: No HR team member has location access to the submitter’s location.
- The topic or subtopic is inactive: No HR team member is assigned to the topic in the case that was submitted. A topic can become inactive, for example, if an HR team member who was previously assigned to a topic is no longer available.
You don’t need topic or location access to run this report. Assign it only to roles allowed to see any submitted case.
Access and configuration:
- Role feature access: Report Library > Human Resources > HR Case Management > Hidden HR Cases
- Role authorization access: Employee Personal Information, HR Case Details, Reporting Relationship Keys (Can Read)
Note:
- The Employee Personal Information access authorization is for the Submitter Employee Number and Assignee Employee Number fields to show in the report.
- The HR Case Details access authorization is for the Topic and Subtopic fields to show in the report.
- The Reporting Relationship Keys access authorization is for the HR Case ID field to show in the report.
| Field Name | Group by | Sort Order | Totals |
|---|---|---|---|
| HR Case ID | |||
| Submitter for Location Name | A to Z | ||
| Location Unassigned? | Desending | ||
| Topic | A to Z | ||
| Subtopic | |||
| Topic Unassigned? | Desending | ||
| Status | |||
| Submitted for | |||
| Submitted by | |||
| Submitter for Employee Number | |||
| Assignee | |||
| Assignee Employee Number | |||
| Response Due Date | |||
| Submitted on Date |