HR Case Details

The HR Case Details report is available in the list of Human Resources reports in Reporting and Analytics > Reporting > Reports. The report shows current details about HR cases, which helps case administrators and HR teams identify top issues and gain insight about team performance.

The HR Case Details report follows the same topic access that is given in HR Case Admin for an employee’s location access. To run the report, you must have access to the submitter's primary work assignment location on the date the report is run to see the case in the report. If the submitter’s primary location or your location access changes, you can lose access. Additional cases might be visible in HR Case Management if you have location access to a submitter’s non-primary locations but not their primary location. Cases submitted by employees without a work assignment aren’t visible in HR Case Management because locations are determined by a work assignment.

By default, the report parameters are set to show totals for cases that were submitted in the last 30 days including today, but you can edit the parameters.

Fields included in the report template

Field Name	Group by	Sort Order	Totals
HR Case ID
Subject
Submitted for
Submitted by
Submitted for Employee Number
Submitted for Location Name
Assignee
Assignee Employee Number
Topic
Subtopic
Status
Response Due Date
Submitted on Date
Closed on Date
Hours to First Response
Hours to Close

For more information Advanced dashboards are designed to provide you with a visual representation of the data needed

For HR Case Details dashboard information see Advanced Dashboards-Overview in the Dayforce Reporting and Analytics Guide.