The HR Case Details report is available in the list of Human Resources reports in Reporting and Analytics > Reporting > Reports. The report shows current details about HR cases, which helps case administrators and HR teams identify top issues and gain insight about team performance.
The HR Case Details report follows the same topic access that is given in HR Case Admin for an employee’s location access. To run the report, you must have access to the submitter's primary work assignment location on the date the report is run to see the case in the report. If the submitter’s primary location or your location access changes, you can lose access. Additional cases might be visible in HR Case Management if you have location access to a submitter’s non-primary locations but not their primary location. Cases submitted by employees without a work assignment aren’t visible in HR Case Management because locations are determined by a work assignment.
Access and configuration:
- Role feature access: Report Library > Human Resources > HR Case Management > HR Case Details
- Role authorization access: Employee Personal Information, HR Case Details, Reporting Relationship Keys(Can Read)
Note:
- The Employee Personal Information access authorization is for the Submitter Employee Number and Assignee Employee Number fields to show in the report.
- The HR Case Details access authorization is for the Topic, Subtopic and Subject fields to show in the report.
- The Reporting Relationship Keys access authorization is for the HR Case ID field to show in the report.
By default, the report parameters are set to show totals for cases that were submitted in the last 30 days including today, but you can edit the parameters.
Fields
| Field Name | Description |
|---|---|
| HR Case ID | The unique numeric identifier of a case. |
| Subject | The summary of the case. |
| Submitter | The person who submitted the case. |
| Submitter Employee Number | The employee number of the person who submitted the case. |
| Submitter Location Name | The location of primary work assignment of the person who submitted the case on the day the report is pulled. |
| Assignee | The person who is assigned to the case when the report is pulled. |
| Assignee Employee Number | The employee number of the person who is assigned to the case when the report is pulled. |
| Topic | The topic of the case when the report is pulled. The report only shows the topics for which the person pulling the report has access. Dayforce shows the archived tag (Archived) for existing cases that have archived topics or subtopics. |
| Subtopic | The subtopic of the case when the report is pulled, if one exists. Dayforce shows the archived tag (Archived) for existing cases that have archived topics or subtopics. |
| Status | The status of the case when the report is pulled. |
| Response Due Date | The date and time that the next response from HR is due, in the time zone of the person pulling the report. |
| Submitted on Date | The date and time when the case was submitted, in the time zone of the person pulling the report. |
| Closed on Date | The date and time the case was last closed, if currently closed, in the time zone of the person pulling the report. |
| Hours to First Response | The number of hours between the time the case was submitted and the first message from an HR team member who isn’t the submitter. |
| Hours to Close | The number of hours between the time the case was submitted and the time that the case was last closed, if currently closed. |
Filters
You can filter the report by the following parameters:
- Closed On Date: Less than equal or greater than equal.
- Response Due Date: Less than equal or greater than equal.
- Topic: Drop-down list of topics you have access to.
- Status: Open, waiting for HR, waiting for employee, closed.
- Location Name: Drop-down list of location names.
- Assignee: One or multiple HR team members.
- Submitter: One or multiple employees.
Closed On Date filter:
Response Due Date filter:
Topic Status, Location Name, Assignee, and Submitter filters: