Post Commit Management

GPTCI-20480, GPTCI-20485, GPTCI-21884, GPTCI-33761, GPTCI-35529, GPTCI-35592

Updated Dayforce to add the Cancel Payment option to Payroll > Post Commit Management in the Payments Status tab.

The Cancel Payment button launches the Request Cancel Payment wizard for payroll administrators to stop pay from the Payment Status screen.

This feature allows users to request payment cancellations (stops) for US Official Dayforce Check (ODC) and Dayforce Direct Deposit (DDD) payment transactions within Dayforce. Users can quickly filter using these column headings for transactions that have had a cancellation request submitted so the user can review their status.

To be eligible for cancellation, depending on payment type, payments must meet the following criteria, depending on payment type:

For (Dayforce Direct Deposit (DDD) payments:

Payment Status must be Paid or Processing, which includes Processing - Received by Back Office and Processing - Sent by Dayforce.

Pay Date must be within five banking days from the current date and time, before 7 pm EST on the fifth banking day.

For Official Dayforce Check (ODC) payments:

Payment Status must be in Issued or Processing, which includes Processing - Received by Back Office and Processing - Sent by Dayforce.

As part of this updated, the Cancellation Status filter was added to the Payment Status screen. The Cancellation Status filter is used to quickly filter for transactions that have had a cancellation request submitted so you can review the status of the cancellation requests.

The Cancellation Status filter has three options: Processing, Successful, and Failed. The filter is ordered based on the value in the Cancellation Status column in the grid.

When back office hasn’t sent an updated cancellation status, the status shows as Processing in the Cancellation Status column, but the status is blank in the database.

This filter isn't shown by default, but you can add it as needed using Add Filter. You can also save the filter as part of the Save Favorites feature.

Also, to support this updated, the Request Cancel Payment option was added in the Use With drop down in Payroll Setup > Payroll Reasons. These reasons are used for cancellation requests that are submitted in Payroll > Post Commit Management in the Payments Status tab. Any reasons that are configured with the new Use With option are available for selection when entering payment cancellations in the Payments Status screen.

The new categories that have been added are:

Payment Cancellation
Check Lost - Associated with the Check Lost category and has USA as Country
Incorrect Account Information - Associated with the Incorrect Account Information category and has USA as Country

The Payment Status wizard only shows the Use With reasons where the following applies:

the Request Cancel Payment option is selected
the country field is blank or the country associated with the payment transaction is selected

Also, the Export option in Payments Status list includes the following new columns for stop payments:

Cancellation Requested By
Cancellation Requested Time UTC
Cancellation Reason
Cancellation Status

For more information on payment cancellation requests, see the topic Payment Cancellation, a section under The Post Commit Management Tab in the Payroll Administrator Guide.