General

HR-36939, HR-43725, HR-43931

Updated delivery behavior in Letter Management. Previously, when a user didn't have an active business email, Dayforce used the email address configured in the Letter Management Sender Address client property to send the letter. However, in the letter the default address notify@dayforce.com was shown. Now, you can override the default and authorize Dayforce to only show the address you entered in the Letter Management Sender Address client property.

Important: Contact your Dayforce Support representative and submit a ticket to request a Domain Keys Identified Mail (DKIM) setup. This setup authorizes Dayforce to send email on behalf of your organization and makes sure that alert email messages are delivered successfully. Your organization's IT team is then responsible for implementing this record in your Domain Name System (DNS). If you don't complete the DKIM setup, email messages might not be delivered successfully to recipients.

To support this functionality, a new client property was added: Confirm DKIM setup and use Letter Management Sender Address in the Messages section in the Properties tab of System Admin > Client Properties. This property isn't enabled by default. After you select this checkbox, any letter sent from a user who doesn't have an active business email shows the sender address configured in the Letter Management Sender Address client property.

HR-39231, HR-39232, HR-39235, HR-39236, HR-39237, HR-39238

Added the ability to turn off the requirement for letter recipient responses in Other and Bulk category letter templates. To support this functionality, the following changes were made in Letter Management:

The General section of Letter Management > Template Designer now includes an Employee Response not Required checkbox. When you select the checkbox, the employee response prompts to accept or reject the letter aren’t shown and the letter expiration date isn't enforced.

Note: Recruiting and Offer category letters, and letters that need digital signatures aren’t supported. If you select the Employee Response not Required checkbox, the Require E-Signature checkbox isn’t enabled.

Letters that don't need a response now include a banner informing the recipient that they don't need to respond.

HR-39234, HR-42439, HR-42507, HR-44900

Added the ability for you to track the first time a recipient looked at a letter. To support this functionality, the following additions were made:

Updated the list in Letter Management > Distribution to include a Recipient First Viewed Date column. This column shows the date and time in the logged-in user's time zone.

Updated the letter display in the Employment > Letters screen of People to include a banner at the top of the letter that shows the read status. The banner shows the date and time that the recipient looked at the letter in the logged-in user's time zone, or a message stating that the letter hasn't been read yet.

Added First Viewed Timestamp as a field in the Letters entity in the Reporting feature.

HR-40302

Updated Letter Management > Template Designer and Letter Management > Distribution to localize the names of the letter categories. Now, the categories are translated into your language setting.

HR-43256, HR-43257, HR-43258, HR-43295

Added the ability to use the value of custom employee properties as tokens in Letter Management. When you add the token to a letter template, the letter text is populated with the contents of the property’s Value field for each recipient, as shown in the Employment > Employee Properties screen of People. To support this functionality, the following updates were made:

The Use Property as a Letter Management Token checkbox was added to HR Admin > Employee Properties. This checkbox is available when you're adding a new custom employee property, or editing an existing custom property.

When the Use Property as a Letter Management Token checkbox is selected, you can enter the employee property token in the body text field of the letter template in Letter Management > Template Designer. You must enter your token as {{EP_[EmployeePropertyXrefCodeX]}}. [EmployeePropertyXrefCodeX] is the value in the Reference Code field in the General section of the employee property in HR Admin > Employee Properties. For example, if you wanted to add the EmployeePropertyXrefCode3 property to your template, you would enter the following:{{EP_EmployeePropertyXrefCode3}}

When you distribute the letter, the employee property value for your selected token is populated in the letter text based on the effective date of the letter. A warning message is shown for any token that doesn't populate because the property's Value field is blank.

See Use an Employee Property as a Token in the Letter Management Guide.

HR-43260

Added the following noneditable employee information and work assignment tokens to Letter Management > Template Designer:

*List of new tokens*
Token Name	Description
Employee: Business Email	Returns the value from the Business Email field of the Personal > Contact Information screen of People.
Employee: Mobile Phone	Returns the value from the Mobile Phone field of the Personal > Contact Information screen of People.
Employee: Monthly Hours	Returns the value from the Monthly Hours field in the Employment > Employment Settings screen of People as of the effective date defined for the letter.
Employee: Periodic Salary	Returns the value from the Periodic Salary field in the Employment > Employment Settings screen of People as of the effective date defined for the letter.
Employee: Primary Work Assignment Employment Indicator	Returns the value from the Employment Indicator field in the employee's primary work assignment as of the effective date defined for the letter.
Employee: Primary Work Assignment FTE	Returns the value from the Full Time Equivalent field in the employee's primary work assignment as of the effective date defined for the letter.
Employee: Primary Work Assignment Guaranteed Amount	Returns the value from the Guaranteed Amount field in the employee's primary work assignment as of the effective date defined for the letter.
Employee: Primary Work Assignment Rate	Returns the value from the Rate field in the employee's primary work assignment as of the effective date defined for the letter.
Employee: SIN/SSN/National ID Number	Returns the employee's national ID number from the Personal > Confidential Information screen of People.
Employee: SIN/SSN/National ID Number Expiry Date	Returns the expiry date of the employee's national ID number from the Personal > Confidential Information screen of People.

See List of Employee Tokens in the Letter Management Guide.

HR-44481, HR-44492, HR-44531

Added the option to include the banner when employees download letter content. Banners are shown at the top of letters and provide information to the recipient, such as when they need to respond. To support this functionality, the following changes were made:

Added the Include the option to download letter banner checkbox to Letter Management > Template Designer in the General section. This checkbox isn’t available for the Recruiting - Candidate Emails or Recruiting - Interview Requests template categories.

Updated the Download drop-down list in the Personal > Letters subtab of Profile, the Employment > Letters screen of People, and the letter portal. This list includes the new selections Letter only and Letter with banner. When you select Letter with banner, the PDF downloaded for the letter includes the banner graphics and text at the top of the page.