Introducing Dayforce Co-Pilot

With Co-Pilot, employees can use natural language to find information about how to use Dayforce and get answers to HR-related questions. Co-Pilot can also help with certain tasks in Dayforce, such as managing time away from work requests and writing job descriptions for job requisitions.

Note: Co-Pilot works in English only.

Co-Pilot's artificial intelligence (AI) uses information from Dayforce user guides and Advanced Experience Hub pages and documents to answer your questions and provide links to relevant Dayforce features. It maintains the context of the conversation to give intelligent responses when you ask follow-up questions. For example, you can ask Co-Pilot where to find your year-end tax form, and then ask how to print it.

Role Feature Access:

Application Container > Dayforce Co-Pilot
Application Container > Intelligent Search

Find Answers with Co-Pilot

To get started, enter your question into the search bar in the toolbar and click the ask AI icon:

Ask AI button.

The conversation side panel opens, and Co-Pilot processes the question and then shows its response:

The conversation side panel

The response includes a generated answer together with buttons that take you to suggested Dayforce features. The Related Information section contains links to relevant user guide topics and Advanced Experience Hub pages and documents. These links contain the original content that Co-Pilot uses to generate the answer to the question.

Note: The responses that are from Dayforce user guides might include information about features or functionality that aren’t available for your user role. The suggested feature buttons and responses that are from Advanced Experience Hub pages and documents are based on your access.

If you need more information, you can ask follow-up questions. Co-Pilot remembers the context of the conversation when responding:

Co-Pilot follow up questions

Get Co-Pilot’s Help with Tasks

In addition to helping answer your questions, Co-Pilot can help you do the following:

Time away from work: Ask Co-Pilot for help with requesting time away from work or canceling an existing request. Co-Pilot can show you your time away balances and then submit the request for approval by your manager.

Job descriptions: When you’re creating a job requisition, use the new Generate Job Description button to get Co-Pilot to write a job description. See TAL-51822.

Contact Someone for More Help

If Co-Pilot can’t give you an appropriate response, you can use it to find out how to contact someone to get more help. Click the thumbs down icon to report that the response wasn’t helpful. The feedback dialog box opens, and you can provide more information about why Co-Pilot’s answer wasn’t helpful. After you submit your feedback, Co-Pilot shows you more options, depending on if your organization uses HR Service Delivery:

If your organization uses HR Service Delivery, you see a Create a Case suggested feature button. Click the button to go to the Create a Case feature, where you can submit a case to your HR team.

If you don’t have HR Service Delivery, you see a message with contact information for your HR team. Administrators can configure this message in the Dayforce Co-Pilot Admin feature.

For more information about Dayforce Co-Pilot, see the Dayforce Co-Pilot Guide.