HR Cases

Updated HR Service Delivery so that employees can attach files to HR Cases. This update enables employees to include supporting documents with their case submissions, and lets HR case workers provide reference documentation to help resolve cases.

Employees attach files in the Add Files dialog by either dragging and dropping files or browsing for them. Up to 10 files can be attached in a batch and each individual file must be no larger than 2 MB.

Supported file types include the following:

• Documents: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, MSG, TXT, ZIP
• Images: JPG, PNG, GIF

The application shows an error message for the following reasons:

• The file fails the security scan
• The file type isn’t supported
• When employees attempt to add more than 10 files at once
• A file is larger than 2 MB

Attachments added to a case are only available to the employee who submitted the case, and HR case workers who have permissions to see the case or have been assigned to the case. When employees click image attachments in the case details, the browser opens them in a new tab where the image is also downloaded. In addition, when they click the more options menu on an attached file, they can either download or preview the file if the preview option is available. Attachments can only be viewed in HR Case Management and HR Cases, they aren’t visible in Document Explorer or any other part of Dayforce.

For more information, see Create a Case and Update or Review a Case in the HR Service Delivery Guide.