Reset or Remove Users in Duo Security

Dayforce Implementation Guide
Version
R2025.2.1
ft:lastEdition
2025-12-01
Reset or Remove Users in Duo Security

In some situations, you will need to reset or remove a user from the Duo system. These situations can include users who have left your organization and users who have changed devices and need to enroll again. For most of these cases, you need to log in to the Duo Security administration portal and perform these actions in the Users area.

Users with TFA enabled in their password policy are automatically deleted from Duo Security in the following scenarios:

  • An administrator manually deletes the user in System Admin > User.
  • The employee is updated as terminated during HR import.
  • The User Account Employee Status Job sets the user to 'unapproved' (that is, it clears the Approved checkbox in System Admin > User).
  • Note: Manually clearing the Approved checkbox in System Admin > User will not delete the user from DUO Security

Dayforce doesn't automatically delete terminated users from Duo Security if they are assigned to a termination role, because in this case they are still set to ‘approved’ in System Admin > User.

Manage Your Direct Deposit Accounts

You can add, edit, delete, or adjust the pay order of your direct deposit accounts in My Profile by tapping Edit and then tapping Edit Direct Deposit.

Note: This functionality is currently available for employees in the United States, Canada, Australia, Mauritius, the United Kingdom, and New Zealand.

Add or Edit Your Direct Deposit Accounts

To add or edit your direct deposit accounts:

  1. In My Profile, tap Edit and then tap Edit Direct Deposit.
  2. Tap the account you want to edit, or tap Add an Account to add a new one.
  3. The app displays the Deposit Account screen for editing, or the Add Account screen for you to enter your new account Information. The app validates the information you enter in the fields and automatically populates some of the information depending on your country.
  4. In the Account Type section, select Dayforce Card, Checking, or Savings.
  5. In the Account Information section, enter the account number, branch number, institution number, and the name of the financial institution.
  6. Select any of the following options in the Deposit Type section:
    • Remainder/Full Amount: Dayforce distributes all of your pay to this account.
    • Monetary Amount: Dayforce distributes the specified monetary amount to this account. If you select this option, the app displays the Amount field for you to enter the dollar amount.
    • Percentage: Dayforce distributes the specified percentage amount to this account. If you select this option, the app displays the Amount field for you to enter the percentage amount.
  7. If you need to provide supporting documents, tap Add Document in the Additional Documents section and then tap Choose File to upload a digital document, Photo Library to select a photo from your device, or Take Photo to take a new photo using your device's camera.
  8. If required, tap to agree to the terms and conditions.
  9. Tap Done. The app displays an Edited tag next to the account you added or edited.
  10. Tap Submit to confirm the change. If your change requires approval, you will not be able to make any other changes to your direct deposit accounts until it is approved.
Delete Your Direct Deposit Accounts

To delete your direct deposit accounts:

  1. In My Profile, tap the Edit icon and then tap Edit Direct Deposit.
  2. Tap the account you want to delete.
  3. Scroll to the bottom of the account information and then tap Delete.
  4. Tap Delete to confirm, or tap Cancel to keep the account.
Adjust the Order of Your Direct Deposit Accounts

If you have multiple direct deposit accounts, you can configure their order so that your pay goes into certain accounts first.

To adjust the pay order:

  1. In My Profile, tap the Edit icon and then tap Edit Direct Deposit.
  2. Tap Adjust Pay Order.
  3. Tap and hold the Adjust icon next to the account you want to adjust, and drag it into the desired position.
  4. Tap Done. The app displays an Edited tag next to any accounts affected by the adjustment.
  5. Tap Submit Changes. If your change requires approval, you will not be able to make any other changes to your direct deposit accounts until it is approved.
Add a Document to Your Direct Deposit Accounts

You can upload documents to your existing direct deposit accounts to verify your account details.

To upload a document:

  1. In My Profile, tap Edit and then tap Edit Direct Deposit.
  2. Tap the account you want to upload a document for.
  3. In the Deposit Account screen, tap Add Document.
  4. Tap any of the following options:
    • Choose File: Select a file on your device.
    • Photo Library: Select an existing photo from your device's photo library.
    • Take Photo: Take a new photo using your device's camera.
  5. If required, tap to agree to the terms and conditions.

To remove an uploaded document, tap the X next to the document under the Additional Documents section in the Deposit Account screen.