Incidents control when points are recorded against an employee’s attendance record, which are in turn used to set what grade (or severity level) an employee is at, and if any violations have occurred. In Attendance Management, you can view incidents recorded against an employee’s attendance record in the Incidents tab.
An incident is a specific attendance event (for example, an employee arriving to work late) that contributes to an employee’s attendance record, potentially leading to an attendance violation. Incidents are linked to pay codes. When the pay code is recorded on the employee’s timesheet, it’s counted as an occurrence of the incident. Depending on the incident’s configuration, if an employee has a specific number of these occurrences in a rolling period, Dayforce records a number of points against the employee’s attendance record.
For example, you can create an “Often Late” incident so that employees receive three points against their record if the Late Clock-In pay code appears on an employee’s timesheet three times in a rolling week. If an employee is late Monday, Tuesday, and Friday, Dayforce records three points against their attendance record. However, say that an employee is late on Monday, Friday, and again the following Tuesday. Even though they were late three times, the employee doesn’t receive any points on their record because the incidents didn’t occur in a single week period.
Incidents can be configured so that the first occurrence triggers an incident but additional occurrences that occur in the same period, up to a defined limit, don’t trigger additional incidents. For example, Dayforce can be configured so that an incident type that tracks sick days is triggered when employees record anywhere from one to four sick days in a week. The first sick day triggers the incident, but the second, third, and fourth sick day in the same week don’t count as additional incidents. Instead, all four sick days count as a single sick incident.