HR Service Delivery helps employees get answers to their HR questions by facilitating interactions with HR. HR teams can efficiently track and resolve cases, can understand the latest on a specific case, and tailor views to assess what needs immediate attention. Employees can submit new questions, check status of current cases, or refer to past cases quickly.
HR Service Delivery works together with Advanced Experience Hub to provide self-service and HR case management tasks that help employees to better connect and be more engaged with their organization.
Before You Begin: HR Case Management > Cases role assignments must be configured for at least one of the HR team member's active (current or future) roles. In addition, location access allows for HR team members to have visibility to HR cases. Location access is configured in Dayforce in the Location Access tab in the Security Access section in the Security Settings screen of People.
Note: Configuration in HR Admin > People Role Security in Dayforce (which limits users with specified roles from accessing HR information of users with other specified roles) might affect the employee cases that HR team members can access.
HR Service Delivery Features
HR Case Admin: Enables the HR Case Admin feature for administrators to manage topics for HR cases and configure HR team member access.
HR Case Management > Cases: Enables the HR Case Management feature for HR team members to assign and manage cases.
HR Cases > Create a Case: Enables the Create a Case feature for employees to create their HR cases.
HR Cases > My Cases: Enables the My Cases feature for employees to view their HR cases.
For more information, see the HR Service Delivery Guide.