After you've created a decision support configuration, you must enable the functionality in an enrollment so that the information is shown to employees during their guided enrollment process.
To enable decision support for an enrollment:
- Go to Benefits Setup > Enrollments.
- In the Load dialog box, select the enrollment that you want to enable decision support for. You can enable this functionality only in enrollments listed under United States of America or Any Country.
- In the Properties tab of the enrollment, select the Enable Decision Support checkbox.
- Click Save in the toolstrip.
Note: For the Benefits Decision Support questionnaire in enrollments to return results for employees, employee costs cannot be suppressed. However, you can suppress employer costs without affecting decision support results. The Suppress Employer Amount checkbox is found in the Summary tab of Benefits Setup > Enrollments.
It is recommended that you encourage employees to enter all possible dependents in the Profile section of their enrollment, even if they don't currently plan to cover those dependents with their benefits. This allows employees to answer the questions in the Benefits Decision Support questionnaire in different ways (for example, covering just themselves versus covering themselves and dependents) to determine the cost, and potentially compare that with the cost of a partner's or spouse's plan.